Support

Frequently Asked Questions

Everything you need to know about Repricefy. Can't find your answer? Contact us.

Getting Started

Repricefy is an Amazon repricing tool with built-in supplier monitoring from 40+ retailers. It automatically adjusts your Amazon prices based on real supplier costs, competitor prices, and 8 configurable repricing strategies.

Sign up for a free account at repricefy.com/signup. You can monitor up to 25 products on the free tier forever — no credit card required. Connect your Amazon SP-API credentials and start adding products.

Yes. Amazon's SP-API (Selling Partner API) requires a Professional Seller account. This is what enables Repricefy to read your listings, update prices, and sync orders automatically.

Currently we support the US marketplace (ATVPDKIKX0DER). Support for Canada, UK, and EU marketplaces is on our roadmap.

We offer a forever-free tier with 25 products — no trial needed. For paid plans, you can start with a 14-day free trial to test all features before committing.

Repricing

Repricefy offers 8 strategies: Match Buy Box, Beat Buy Box by %, Fixed Margin, MAP Enforcement, Velocity-Based, Cost-Plus, Competitive Range, and Custom Rule. Each can be configured per product or applied in bulk.

Repricing frequency depends on your plan. Free tier reprices every 5 minutes. Paid plans reprice as frequently as every 1 minute with priority processing.

No. Repricefy calculates your true cost (including supplier price, shipping, tax, gift card discounts) and enforces minimum price floors. You set the minimum margin and Repricefy never goes below it.

Yes. Repricefy supports both FBA (Fulfilled by Amazon) and FBM (Fulfilled by Merchant) listings with strategies optimized for each fulfillment method.

Supplier monitoring automatically checks prices at 40+ retailers (Target, Walmart, Best Buy, Home Depot, etc.) so you always know your true cost. When supplier prices change, Repricefy can automatically adjust your Amazon price to maintain margins.

Billing

We offer 5 plans: Free (25 products), Starter ($49/mo, 100 products), Pro ($99/mo, 500 products), Growth ($179/mo, 1,500 products), and Scale ($299/mo, 5,000 products). All plans support FBA + FBM. Annual billing saves 20%.

Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing cycle.

Yes. Annual billing saves you 20% compared to monthly pricing. You can switch between monthly and annual billing from your account settings.

We accept all major credit cards (Visa, Mastercard, Amex, Discover) through Stripe. All payments are securely processed and PCI compliant.

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied, contact support@repricefy.com for a full refund.

Technical

Go to Settings > SP-API in your dashboard. Follow the step-by-step guide to create an Amazon SP-API application and enter your credentials. The connection is encrypted and secure.

Yes. All SP-API credentials are encrypted at rest using AES-256-GCM. We use HTTPS everywhere, and your data is never shared with third parties. We are SOC 2 compliant.

Repricefy detects out-of-stock (OOS) conditions at suppliers and can automatically set your Amazon quantity to zero (for FBM listings) to prevent overselling. You will receive an alert and the listing resumes when the supplier is back in stock.

We recommend using only one repricing tool at a time to avoid conflicts. If you are switching from another tool, disable their repricing before enabling Repricefy.

No. Repricefy is a fully managed platform — all repricing, supplier monitoring, and automation is handled through the dashboard.